Refund & Return Policy

We want you to love your purchase! If something’s not right, we’ll make it right—fast.

 

• ✅ 30-Day Return Window: You have 30 days from delivery to request a return.

• ✅ Quick Refunds: Refunds are processed within 24 hours once approved—no need to wait until we receive the item.

• ✅ No Questions Asked: Just email us at shopfloriem@gmail.com and we’ll sort it out.

• ✅ Damaged or Wrong Item? We’ll replace it or refund you—no extra cost, no hassle.

 

Important Notes:

 

• Item must be unused and in original or protective packaging.

• A small 15% restocking fee may apply (not for defective/wrong items).

• Return shipping is the customer’s responsibility unless the item is damaged or incorrect.

 

Have questions or need help?

💌 Email us anytime at shopfloriem@gmail.com – we reply fast.